Integritetspolicy | Resilion AB

At Resilion ("we", "us" or "our"), we care deeply about your personal privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website www.resilion.se, use our services, or otherwise interact with us.

The policy complies with the EU General Data Protection Regulation (GDPR) and other applicable Swedish legislation.

1. Data Controller

Resilion AB

Company registration number: 559528-9074

Address: Skjutbanevägen 11L, 703 84 Örebro, Sweden

E-mail: info@resilion.se

Phone: +46 709 40 90 95

You are always welcome to contact us if you have questions about how we process your personal data.

2. When and which personal data do we collect?

We process personal data in the following situations:

Situation	Personal data processed	Purpose	Legal basis
When you visit our website	IP address, browser type, operating system, referring site, time, click behaviour, cookies	Operational security, analysis and improvement of the website, marketing	Legitimate interest / Consent (cookies)
When you register an account / become a customer	Name, e-mail, phone number, address, personal identity number (for invoicing/credit check), payment information	Fulfil agreement, customer service, invoicing	Performance of contract
When you subscribe to the newsletter	Name and e-mail address	Direct marketing	Consent
When you contact us (e-mail/form/chat)	Name, e-mail, phone number and any information you provide yourself	Handle your inquiry/case	Legitimate interest
When we recruit	CV, cover letter, contact details, references	Manage the recruitment process	Legitimate interest / Consent

3. How long do we keep your personal data?

We store your personal data only as long as necessary for the purpose or as required by law (e.g. the Swedish Accounting Act requires 7 years). Examples:

Customer data: as long as you are an active customer + 36 months after the last purchase/activity
Accounting records (including invoices containing personal identity numbers): 7 years + current year
Newsletter subscribers: until you unsubscribe
Website logs: maximum 26 months

4. Who do we share your personal data with?

We may share your personal data with the following categories of recipients:

IT suppliers (e.g. web hosting, CRM system, e-mail tools)
Payment providers (Klarna, Stripe, Swedbank, etc.)
Shipping companies (PostNord, DHL, Instabox, etc.)
Authorities (if we are legally obliged to do so)
Marketing partners (only with your consent)

All our suppliers act as data processors and may only process the data according to our instructions and in compliance with the GDPR.

We do not transfer personal data to countries outside the EU/EEA except when we use services such as Google Analytics, Meta Pixel or Mailchimp – in which case we use Standard Contractual Clauses (SCC) and additional safeguards.

5. Cookies and similar technologies

We use cookies and similar tracking technologies. More information and the option to manage your choices can be found in our separate Cookie Policy.

6. Your rights under the GDPR

You have the following rights free of charge (register extract maximum once per year):

Right to information and access (register extract)
Right to rectification
Right to erasure ("right to be forgotten") – to the extent we are not legally obliged to retain the data
Right to restriction of processing
Right to object to processing based on legitimate interest
Right to data portability (receive your data in a machine-readable format)
Right to withdraw consent at any time (e.g. newsletter)
Right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY)

7. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

8. Changes to the Privacy Policy

We may update this policy from time to time. The latest version is always available on our website. In the event of material changes, we will inform you by e-mail or by a prominent notice on the website.